- Education
- Experience
- Skills
- Certifications & Awards
- Social Responsibility
- tab 6
- tab 7
- tab 8
- tab 9
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- tab 11
- tab 12
- tab 13
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- Master of Science
- Responsible Tourism Management
- Degree Awarded with Merit October 2013
- International Centre of Responsible Tourism
- Leeds Beckett University
- Bachelor of Science
- Hotel Administration
- Human Resources and Training Concentration
- Degree Awarded May 1997
- The School of Hotel Administration
- Cornell University
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Jambiani, Zanzibar, Republic of Tanzania
- Facilitate a number of tourism related courses including: Food Safety, Business Management, Accounting, Front Desk Agent, Local Tour Guide, Housekeeping, Teambuilding, Reservations, IT, Bartending, Academics, Business Planning, and Human Resources
- Assist in the operation of the training restaurant
- Manage and troubleshoot the school's IT lab
- Assist students with job search, resume/CVs, and interview skills
- Council students on various issues inside and outside of the classroom
Jambiani Tourism Training Institute (JTTI)Volunteer TeacherOctober 2013 - present
Jambiani, Zanzibar, Republic of Tanzania
Jambiani, Zanzibar, Republic of Tanzania
- Facilitate a number of tourism related courses including: Food Safety, Business Management, Accounting, Front Desk Agent, Local Tour Guide, Housekeeping, Teambuilding, Reservations, IT, Bartending, Academics, Business Planning, and Human Resources
- Assist in the operation of the training restaurant
- Manage and troubleshoot the school's IT lab
- Assist students with job search, resume/CVs, and interview skills
- Council students on various issues inside and outside of the classroom
Jack in the Box, Inc.
West Coast, Seattle, WA USA
LA Region, Los Angeles, CA USA
Corporate Support Center, San Diego, CA USA
Northwest Regional Office, Seattle, WA USA
People & Organizational Effectiveness Manager
Talent Development & HR Services Manager
September 2011 – September 2012
September 2009 – September 2011
West Coast, Seattle, WA USA
- Managed Human Resources, Training, and Performance Consulting across the West Coast
- Consulted the Divisional Vice President, Directors of Operation, and Regional Franchise Directors on Leadership Development, Succession Planning, and Performance Management
- Led a team of Performance Effectiveness Consultants responsible for talent acquisition, training & development, performance management, consulting, and employment separation
Regional Training & Development Manager
August 2006 - September 2009
LA Region, Los Angeles, CA USA
- Managed all aspects of the region’s training, development and performance consulting systems across 420 company and franchised restaurants
- Partnered with the Regional Vice President on strategic planning and key leadership initiatives
- Led a team of 1 Guest Services Manager, 6 Field Consultants, 4 Training & Development Specialists, 2 Senior Training & Development Specialists, and 2 Administrative Assistants
- Maintained fiscal accountability for the region’s $3 million training budget
Senior Training & Development Program Manager
April 2004 - June 2005
Corporate Support Center, San Diego, CA USA
- Designed & developed training content for classroom and computer based training programs
- Assisted in the creation of new product training materials, job aides, and videos
- Created Flash multimedia computer based training modules
- Led teams to develop new procedures and design appropriate training or communication vehicles to deliver procedures to the field
Senior Training & Development Specialist
December 1999 - April 2004
Northwest Regional Office, Seattle, WA USA
- Facilitated management and supervision level classes throughout the Northwest Region
- Partnered with Area Coaches to conduct Restaurant Level performance consulting projects
- Assisted with the roll-out of new initiatives, products, procedures, and equipment
Applebee’s International
Regional Training Manager
June 2005 - August 2006
Western Region, San Diego, CA USA
- Managed all aspects of the region’s training system including a $750k budget
- Selected, evaluated, and supervised Training Restaurants and Training General Managers
- Staffed and provided oversight for the region’s New Restaurant Opening Corporate Trainers
- Partnered with Director of Operations, Human Resource Manager, and Area Directors to assess and evaluate the execution of people systems/company initiatives across the region
- Responsible for the implementation of menu, people development, and training initiatives
Hotel Edgewater
- Seattle,WA USA
Group Sales Manager
March 1999 - December 1999
Catering Sales Manager
June 1998 - March 1999
- Responsible for sales of guest room blocks and function space
- Coordinated the execution of service for all bookings
- Insured the proper and timely dissemination of information to all departments
- Attained record sales figures for the Catering Department
CBORD Solutions
- Ithaca, NY USA
Trainer
June 1997 – May 1998
- Developed curriculum, manuals, web support, and training supplements for new software
- Facilitated on-site training for new Windows Foodservice Management Software suite
- Provided phone support for DOS and Windows software products
Hyatt Regency Cincinnati
Cincinnati, OH
Cincinnati, OH
Rooms Intern
May 1995 – November 1995
- through Cornell’s Management Internship Program
- Rotation through PBX, Reservations, Front Office, Laundry, Housekeeping, Accounting, Bellstand, and Concierge Departments; learning all daily activities
- Observed and analyzed management styles, hotel policies, and procedures
- Gained competency in both line level and managerial job functions
Disneyland,
Anaheim, CA
Summer Intern, Cast Development May 1994 - August 1994
• Composed and designed a series of food safety training publications
• Became the subject matter expert for food safety within the department
• Provided information on food safety procedures to upper-level administration
Anaheim, CA
Summer Intern, Cast Development May 1994 - August 1994
• Composed and designed a series of food safety training publications
• Became the subject matter expert for food safety within the department
• Provided information on food safety procedures to upper-level administration
Statler Hotel
Ithaca, NY USA
Student Training Manager February 1996 - June 1997
Human Resources Assistant September 1994 - May 1995
• Designed and maintained the New Employee Handbook (both hard copy and intranet versions)
• Conducted New Student Employee Orientation Sessions
• Assisted in the preparation of materials and activities for management training seminars
• Developed a student employment database and worked on many employee relations projects
Ithaca, NY USA
Student Training Manager February 1996 - June 1997
Human Resources Assistant September 1994 - May 1995
• Designed and maintained the New Employee Handbook (both hard copy and intranet versions)
• Conducted New Student Employee Orientation Sessions
• Assisted in the preparation of materials and activities for management training seminars
• Developed a student employment database and worked on many employee relations projects
Cornell University, School of Hotel Administration
Ithaca, NY USA
Business Writing/Advanced Business Writing Teaching Asst. August 1994 - May 1997
• Assisted students in the revision of written assignments
• Provided guidance for students in the planning of presentations and papers
Ithaca, NY USA
Business Writing/Advanced Business Writing Teaching Asst. August 1994 - May 1997
• Assisted students in the revision of written assignments
• Provided guidance for students in the planning of presentations and papers
Contact Form
Mailing Address
Kenn Scott
c/o Jambiani Tourism Training Institute
P.O. Box 210
Jambiani, Zanzibar
Republic of Tanzania
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